2 important decision areas - quality and maintenance. For quality, it is not just some area to manage but many organizations use the quality system approach to tie together and document all the other key decision areas. This starts right at the top of the organization with the quality policy and provision of resources. It then covers areas like HR, Procurement, Product/Service Design, Planning, Production etc.

The question for this week is for you to consider your organization and look at how quality is managed. Evaluate if the processes put in place are able to ensure quality products and services that satisfy the customers.