3. Describe a study design you could use to convince your CEO that employee attitudes are causally...
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3. Describe a study design you could use to convince your CEO that employee attitudes are causally related to customer satisfaction scores (i.e. employee commitment leads to customer satisfaction)? What kind of study design will you use? What measures will you use? Detail your theoretical model, operational model and any moderators or mediators. Discuss any potential limitations with your study.
Related Book For
Organizational Behaviour Concepts Controversies Applications
ISBN: 978-0132310314
6th Canadian Edition
Authors: Nancy Langton, Stephen P. Robbins, Timothy A. Judge, Katherine Breward
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