3	Section 3 - Scenario 3
	Felicity took over her parent's disability care centre, which they had run as a family business for many years. Many of the employees have been there for years and had the attitude of 'It is our way or the highway'. Many of the residents are unhappy and feel that they are undervalued and that their rights are not being met.
	Required Evidence
Q1	List some professional development programs that Felicity should instigate with her employees to foster diversity.
Answer
Result	Satisfactory ☐                                           Not Satisfactory ☐
Q2	One of the objectives of the diversity policy is to treat everyone with respect and dignity. List ways for dealing with different beliefs or value systems that Felicity could incorporate into her diversity strategy.
Answer
Result	Satisfactory ☐                                           Not Satisfactory ☐
4	Section 4 - Scenario 4
	The aged care facility has a bus which takes the residents to the town centre for lunch each day. A new driver has been using indirect communication when he says, 'Keep an eye on the time, as the bus leaves around 1.00 pm.' This has meant people do not regard 1.00 pm as a firm time and people arrive back at the bus 1.30 pm
	Required Evidence
Q1	How can the bus driver rephrase his statement, and use direct communication to ensure everyone arrives back on time?
Answer
Result	Satisfactory ☐                                           Not Satisfactory ☐
Q2	Rather than simply assume everyone knows what time the bus leaves, how can the bus driver use direct communication to ensure all the passengers on the bus know what time to return?
Answer
Result	Satisfactory ☐                                           Not Satisfactory ☐
Q3	The driver's supervisor suggests using a communication board mounted at the front of the bus. What could the driver put on the board to ensure that they do not sit around waiting for people to return?
Answer
Result	Satisfactory ☐                                           Not Satisfactory ☐

Answer rating: 100% (QA)

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