*..* 6.16 Brand Fashion Consultancy, which provides fashion advice (clothing) as well as fashion products (clothes),...

 

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*..* 6.16 Brand Fashion Consultancy, which provides fashion advice (clothing) as well as fashion products (clothes), has experi- enced complaints from its customers regarding the service in their French shop. The country manager Gerard DiPaul wishes to find out what the problem is, and have asked his shop managers to record the complaints. The complaints are having the following pattern over the past 6 weeks: REASON FOR COMPLAINT NO OF CUS- NO. OF том сом FOUND PRODUCT PRODUCT LOOSES THE POOR PRODUCT CHEAPER WEEK ERS PLAINTS SERVICE FAILURE ELSEWHER COLOUR 120 1 3 2 118 1 1 2 3 144 8 3 2 1 4 132 7 3 1 5 157 3 4 6 147 3 2 4 DiPaul has increased the staff to handle the growing amount of customers from his normal staff of 5 up to 9 to handle the growth in the amount of customers. NO. OF NEW HIRES NO. OF TERMINATIONS TOTAL NO. OF WORKERS WEEK 1 1 5 1 3 2 1 4 3 2 8 1 6. 1 1 9. Co 2. 2. 2. 2. 6, 2. 2. d) Create a Check sheet, which could help DiPaul to lower the amount of complaints regarding service in the shop. 3 *..* 6.16 Brand Fashion Consultancy, which provides fashion advice (clothing) as well as fashion products (clothes), has experi- enced complaints from its customers regarding the service in their French shop. The country manager Gerard DiPaul wishes to find out what the problem is, and have asked his shop managers to record the complaints. The complaints are having the following pattern over the past 6 weeks: REASON FOR COMPLAINT NO OF CUS- NO. OF том сом FOUND PRODUCT PRODUCT LOOSES THE POOR PRODUCT CHEAPER WEEK ERS PLAINTS SERVICE FAILURE ELSEWHER COLOUR 120 1 3 2 118 1 1 2 3 144 8 3 2 1 4 132 7 3 1 5 157 3 4 6 147 3 2 4 DiPaul has increased the staff to handle the growing amount of customers from his normal staff of 5 up to 9 to handle the growth in the amount of customers. NO. OF NEW HIRES NO. OF TERMINATIONS TOTAL NO. OF WORKERS WEEK 1 1 5 1 3 2 1 4 3 2 8 1 6. 1 1 9. Co 2. 2. 2. 2. 6, 2. 2. d) Create a Check sheet, which could help DiPaul to lower the amount of complaints regarding service in the shop. 3

Answer rating: 100% (QA)

DiPaul can creat the check sheet based on the weeks data collected and using the ... View the full answer