A call center technical specialist spends varying amount of time in each call to resolve the concern The time spent in each call is modeled using the following distribution X Exp (0 2) Find the 70th percentile A call center technical specialist spends varying amount of time in each call to resolve...

To find the 70th percentile for the exponential distribution ...

A call center technical specialist spends varying amount of time in each call to resolve the...

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Introduction to Management Science A Modeling and Cases Studies Approach with Spreadsheets

ISBN: 978-0078024061

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Authors: Frederick S. Hillier, Mark S. Hillier

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Posted Date: Apr 16, 2024 04:06 AM

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A call center technical specialist spends varying amount of time in each call to resolve the...

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Introduction to Management Science A Modeling and Cases Studies Approach with Spreadsheets

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