A call center uses Microsoft Outlook notes to support customer service calls and resolve issues The Outlook
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Question:
- A call center uses Microsoft Outlook notes to support customer service calls and resolve issues
- The Outlook notes are stored on the physical hard drive and use the full Outlook to access and read these files. They are stored in a .PST file
- The team wants to move this knowledge to a centralized solution that all resources can access
Questions
- What solutions would you recommend?
- Would you build a custom solution or purchased package?
- How do the companies currently manage knowledge in the organization?
Related Book For
Basic Business Statistics
ISBN: 9780321870025
13th Edition
Authors: Mark L. Berenson, David M. Levine, Kathryn A. Szabat
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