A commercial bank undertook a significant transformation to increase market share and sustain its market position. To execute, the bank needed to double the number of client-facing employees while keeping overall workforce levels stable. Key to this strategy was analytics that determined mission-critical competencies for their key locations. Based on these analyses, the bank developed a three-year workforce plan that included a strategic focus on the right level of building and buying critical talent.

a) The bank needed to determine mission-critical competencies for its key locations using data analytics. Identify ONE (1) critical competency required by the bank based on the analyses. Examine the role of job analysis in determining competencies.

b) Job analysis can be used for most HR functions. Explain THREE (3) usefulness of Job Analysis for the HR practices in the bank.

c) Examine how the bank could have used analytics to forecast the need to double the number of client-facing employees by relating to any forecasting techniques. Describe the technique used and the assumption made.

Answer rating: 100% (QA)

a Critical Competency Customer Relationship Management CRM Role of Job Analysis Job analysis plays a crucial role in determining the critical competen... View the full answer