A company call center has 5 operators and provides sales and service to a large base of customers Calls arrive 2 minutes apart on average and these times are exponentially distributed A typical call takes 9 minutes on average with a standard deviation of 3 minutes What is the expected number of ca...

To find the expected number of calls waiting at any given time in a call center with 5 operators we ...

A company call center has 5 operators and provides sales and service to a large base...

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Practical Management Science

ISBN: 978-1305250901

5th edition

Authors: Wayne L. Winston, Christian Albright

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