This is a test to determine your capability to think and reason well with data, numbers and

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Question:

This is a test to determine your capability to think and reason well with data, numbers and information provided. We will also see how you come to the conclusion defining each step properly with logical explanation.

Read the information provided below carefully to answer the questions provided after this:

A company named “ Radiance On Axe ” is on the verge of emerging strong in the start up market. They have grabbed the attention of a lot of clients and has a good reputation to their name to finish given projects well within time.

A new client of theirs named “ S&Y ” has started handing good amount of projects to them. It is estimated that in the upcoming year this crucial client will be giving them immense projects to finish within given deadlines. The estimates of the number of projects the client will be handling out to “ Radiance On Axe ” from the start of 2019 are:
1st Quarter - 1000 projects per month
2nd Quarter - 13500 projects per month
3rd Quarter - 22500 projects per month

The operations team (Ops) is responsible for the completion of projects that are given by the clients. Current employees(operators) working in the operations team(Ops) for “ Radiance On Axe ” is 107, out of which operators working at night shift totals 58 and at day shift totals 49.

The following data shows how many projects the operations team/ the total operators have completed each month:
June - 2360 projects per month
July - 2660 projects per month
August - 2420 projects per month The average time to complete a project is 4 hours. Operators work for 12 hours a day for 4 days per week but projects are worked on every single day. The work flow is balanced such that “ Radiance On Axe ” can keep their operation running 7 days a week.
Now with all the data and information given you are to find out:

A) The average projects the operators are currently doing in a month, followed by average projects each operator is doing in a month and a day as well. (Show all the steps clearly)

B) Projection of the total number of projects each operators can do within their working hours per day. Taking lunch time of 30 minutes, slack time of 1 hour 30 minutes into account. ( Show all the steps clearly )

For the following questions please assume additional 30% of current volume for regular projects + “S&Y” projects ( cases for 1000 projects per month by Q1 2019, 13,500 projects per month by Q2 2019, 22,500 projects per month by Q3 2019).

C) Project the total number of operators needed to handle the upcoming projects in 2019 for Q1, Q2, Q3. ( Show all the steps clearly )

C) Project the total number of operators we can allocate to each shift assuming most of the work is focused on night shift. ( Show all the steps clearly )

D) When facing issues from clients that needs to be resolved what is the best possible method of solving issue based on your knowledge of escalating issues :

- A tiered escalation process is necessary, or
- Would you recommend a one step operator to top-level pro escalation process in fringe cases .

(Bear in mind top-level pros already have huge works piled up in their hand and might not be efficient with time but will give out solutions 90% of the time, also note that time is a key factor when dealing with clients as well ).

Explain your choice as to why what you chose should be done.