A Company's main business is to provide tugboats and other marine related services to the Malaysian oil
Question:
A Company's main business is to provide tugboats and other marine related services to the Malaysian oil and gas industry. For the last few years, A Company has only had two of his IT technicians, Jack and Mat. Their primary responsibility is to manage the company's computer systems. However, about 10 months ago one of his existing customers, B Company, also requested A Company to maintain computer systems in its crude oil operations offshore Terengganu, Malaysia. Therefore, both Jack and Mat must take turns (making their own arrangements) to visit the offshore black gold oil operations on a regular basis.In addition to their base salary, Jack and Mat receive a substantial offshore allowance whenever they have to go offshore other than mileage claims, as they have to drive from their office in Kuala Lumpur to Terengganu in their own vehicle. Returning home after the offshore visit was not mandatory as they could be tired or late. We also have a policy that if you stay offshore every 3 days, you are given an extra holiday that you can take whenever you want. When Jack was planning to take a day off right after returning from offshore, he was texting his colleague Mat on the way home. The same practice was applied to Mat.IT personnel report directly to the General Manager (GM) of the Central Service Department (CSD). However, offshore support requirements are typically communicated via email directly from A company's operations department (OD) to her IT technician and CC'd to the GM-CSD.A Company plans to upgrade its computer systems to meet some of the risk management requirements the company has undertaken, so Luke was hired as his new IT Manager about three months ago. After Luke joined the company, he hired his Shawn as another of his IT technicians. So all three of his IT technicians report directly to Luke, and Shawn reports directly to his GM-CSD. As a result of a simple change in reporting structure, Shawn requested that email communications from OD be directed to him so that he could schedule which IT technicians had to go offshore if necessary. . Shawn also requested that IT technicians be notified directly if they use additional days off.Shortly after Shawn was on board, the OD asked him to send one of his IT technicians offshore. Jack has been confirmed to do so. On the way home after working four days offshore, Jack told Mat in his sms that he was going to take a vacation soon. However, Mat reminded Jack about Shawn's instructions that he should let Shawn know instead.Thus, the day Jack took office, Shawn asked him the reason for his truancy after coming from offshore. Shawn isn't satisfied with this and calls a meeting to remind all three of his IT guys that they don't accept subordinates who don't follow directions, especially what he mentioned earlier. He stressed that as this was the first incident, he wanted to forget and forgive Jack, but emphasized that such an incident should not happen again in the future. I have no excuse, so I immediately reminded them to save his cell phone number on my cell phone.Since then, things have been going well for about three months until another similar incident happened again with Jack. This time, Shawn reported the incident to HR and Jack was issued a letter stating the reasons. In reply, Jack said he didn't know what was wrong with informing his colleague Matt instead of Shawn. He also said that it would be more convenient for him to let his co-workers know as they have been in contact on matters other than the holidays, so Jack has been issued a warning letter.A few days after receiving the warning letter, Jack expressed his dissatisfaction with the warning letter and sent an e-mail to the General Manager of Operations, his manager, and to the Managing Director and all other employees (except Shawn). Sent an email and complained about abuse by mods. Shawn argued that he worked for A Company and that the company should have promoted him to IT manager instead of hiring him because of his ability to perform the duties and responsibilities of an IT manager.questionWhy do you agree with Q Shawn's actions/decisions?Justify the discussion with one of its OB topics.