A customer enters a workstation at 4:15 pm for tax return preparation. He had an appointment scheduled at 3:30, but due to a busy day in the Taxpayer Assistance Center, the customer has just been called in. You review the customer's tax information and determine it will take 45 minutes or more to complete the return. The office closes at 4:30 and the workday ends at 4:45 for everyone in your office. What would you do in this situation? A. Apologize to the customer for the delay and advise he will need to schedule an appointment for another day. B. Advise the manager and ask for permission to stay at work to complete the return. C. Advise the customer that he can leave copies of his tax information and you will attempt to prepare the tax return tomorrow. D. Review the volunteer tax assistance schedule in the local area and refer the customer to a site that has late hours today. E. Review information with the customer and provide forms and instructions on how to complete the tax return and provide a mailing address.

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