a) Operations management is responsible for producing the products and services the customer wants, when wanted, with the required quality, at minimum cost and maximum effectiveness and productivity. Processes are the means by which operations management reaches these objectives. List and briefly explain the six factors influencing process design.

b) The General Manager has concerns about improving efficiency in his company and has hired a Consultant to meet with the Management Team to train on Continuous Process Improvement. As the Consultant prepare the following information for the training

i. What is the relationship between continuous improvement and its impact on productivity within the firm, the people and the varying teams in the firm.

ii. List the six steps in the continuous process improvement