A patient calls, is extremely agitated and would like a filling appointment as soon as possible. You look at the patients' chart and see that they are due for an exam and cleaning. You offer them the next availability for that, but they refuse, and they want the work to be done. What would you do next being a dental receptionist ?

Answer rating: 100% (QA)

As a dental receptionist in this situation here are the steps you can take 1 Empathize and Acknowled... View the full answer