A professional, online business from which you purchased an expensive product (TV, gaming system, or home...
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A professional, online business from which you purchased an expensive product (TV, gaming system, or home computer). When the product arrived at your home, it did not work properly, and you immediately contacted them to ask for a refund. They wrote you back and said that they will not take the product back or refund your money, and they suggest that you damaged it yourself while using it. Their tone is hostile and firm in their position. Role: Your role is customer, but you want to project a professional, serious tone throughout. Purpose: Your purpose is to convince the company to refund your money for the product you purchased and to convince them that it is in their best interest professionally to do so. A professional, online business from which you purchased an expensive product (TV, gaming system, or home computer). When the product arrived at your home, it did not work properly, and you immediately contacted them to ask for a refund. They wrote you back and said that they will not take the product back or refund your money, and they suggest that you damaged it yourself while using it. Their tone is hostile and firm in their position. Role: Your role is customer, but you want to project a professional, serious tone throughout. Purpose: Your purpose is to convince the company to refund your money for the product you purchased and to convince them that it is in their best interest professionally to do so.
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Subject Request for Refund for Defective Product Order 123456 Dear Customer Service Manager I hope t... View the full answer
Related Book For
International Marketing And Export Management
ISBN: 9781292016924
8th Edition
Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr
Posted Date:
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