A user calls to report that shes unable to log on to e-mail, and you ask a
Question:
A user calls to report that she’s unable to log on to e-mail, and you ask a couple of questions. Because you know that no one else is using the network right now, you can’t determine whether the problem is unique to her machine or affects the entire network. Probing further, you learn that she’s also unable to print. You decide this problem is probably easier to troubleshoot from the user’s computer.
Using the eight-step problem-solving process, outline the items you must check and the questions you must ask when you arrive at the user’s office.
b. Based on the possible responses to your questions, describe the actions you will take to correct potential causes of this problem.
Supply Chain Network Design Applying Optimization and Analytics to the Global Supply Chain
ISBN: 978-0133017373
1st edition
Authors: Michael Watson, Sara Lewis, Peter Cacioppi, Jay Jayaraman