A. What is the ITIL service value chain?

B. Explain the relationship between value streams, value chain activities, and ITIL practices in the creation of products and services through the service value chain.

C. Consider again the NJ E-ZPass AppLinks to an external site. described above. Let's consider the value flow the NJ E-Zpass CIO and IT Service provider organization might have followed when developing this service.

Below are a set of steps that likely would be taken in developing the new service. For each of the activities, identify which value chain activity it would be associated with and the likely order in which the steps would be taken to ultimately deliver value.

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Proposed Order Proposed Value Chain Activity NJ E-Zpass CIO and IT Service Department Activity Make the new NJ EZ-Pass mobile app available to drivers. Program, construct, configure or procure the various service components that will comprise this new service offering. Consult with NJ E-Zpass stakeholders to understand the requirements for such a mobile app. Focus groups may be held to best understanding process requirements, steps and compliance issues. NJ E-Zpass's IT Service provider organization deploys the service components of the NJ E- Zpass mobile app in the Oracle cloud in preparation for launch of the new service. NJ E-Zpass IT Service provider organization designs and designs the new service to meet defined requirements. A standing IT Service committee of the NJ E- Zpass Executive Team would review the business case for the proposed mobile app and make recommendations to the CFO whether to invest in the proposed new service. Proposed Order Proposed Value Chain Activity NJ E-Zpass CIO and IT Service Department Activity Make the new NJ EZ-Pass mobile app available to drivers. Program, construct, configure or procure the various service components that will comprise this new service offering. Consult with NJ E-Zpass stakeholders to understand the requirements for such a mobile app. Focus groups may be held to best understanding process requirements, steps and compliance issues. NJ E-Zpass's IT Service provider organization deploys the service components of the NJ E- Zpass mobile app in the Oracle cloud in preparation for launch of the new service. NJ E-Zpass IT Service provider organization designs and designs the new service to meet defined requirements. A standing IT Service committee of the NJ E- Zpass Executive Team would review the business case for the proposed mobile app and make recommendations to the CFO whether to invest in the proposed new service.