According to gap Model of service quality, Does a gap in one area potentially cause a gap

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According to gap Model of service quality,

Does a gap in one area potentially cause a gap in another area?

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Marketing Management

ISBN: 978-0078028861

2nd edition

Authors: Greg Marshall, Mark Johnston

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Posted Date: Feb 28, 2024 02:15 AM

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According to gap Model of service quality, Does a gap in one area potentially cause a gap

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Yes according to the Gap Model of service quality a gap in one area of service delivery can potentially cause a gap in another area The Gap Model also ... View the full answer

Marketing Management

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