Jenny Johnson has come into your Melbourne travel agency to enquire about a cruise. She is looking

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Question:

Jenny Johnson has come into your Melbourne travel agency to enquire about a cruise. She is looking for a family friendly cruise to Vanuatu or Fiji for herself, partner and their young daughter. The family would like to depart from Brisbane and spend two nights there prior to
their cruise. Your manager asks you to research the information for Mrs. Johnson and provide her with some advice.
For general information you can use any source of information including travel brochures and review sites.
Mrs. Johnson and her family are departing 6 months from now and have a two week period for their holiday.

Flights: 3 Tickets MEL - BNE for the Johnsons 2 days prior to the selected cruise
3 Tickets BNE – MEL for the Johnsons on the day their cruise returns to Brisbane

Cruise: Brisbane to Vanuatu/Fiji
Triple Share with a window or porthole

Hotel: Triple Share at a 3-4 star hotel in the central city area of Brisbane.

Airport Transfer: All three passengers from Brisbane Airport to the hotel

Travel Insurance: All three passengers (show your calculations)

Activities: River cruise through Brisbane for all three passengers
Day trip to the Queensland Art Gallery and Gallery of Modern Art and Queensland Museum

Instructions

1. Flights – Compare the prices for Qantas, Virgin and Jetstar. Also advise the cost for baggage, and the fees involved to change the booking. Summarise the information for the three airlines in a table.

2. Cruise – Research and compare two different cruises. Include the cruise company, ship name, ship facilities, shore excursions, room information and food options.

3. Hotel – Research the hotel as requested in Brisbane. Come up with two options for Mrs. Johnson. Summarise the information in a table. Include hotel name, address,
hotel facilities, star rating and bedding configuration in the room. Also go to Trip Advisor and advise what the reviews are like on your chosen hotels.

4. Airport transfer – The customer has requested an airport transfer for her and her family plus their luggage from the airport to their hotel. Advise the total cost for the transfer, car type, number of bags and number of people who can fit in the car.

5. Travel insurance – Obtain a quote on travel insurance. Include the cost, company, policy type and main inclusions of the policy. Also include a summary of the major points covered by the financial services guide.

6. River cruise –Research a river cruise for the family. Summarise the Company name, tour name, tour inclusions, cost, points of interest and if hotel pick up and drop off is included.

7. Day trip to the Queensland Art Gallery and Gallery of Modern Art and Queensland Museum – Research any exhibitions or shows that are on and provide pricing information. Provide advice regarding public transport for the Johnsons to travel to the gallery and museum.

8. Folder – Prepare a folder including all your options, choices and information gathered for Mrs. Johnson.

9. Hiring Equipment – Mrs. Johnson wants to know if they will be able to hire snorkeling equipment while on the cruise and if there is a cost. Research relevant
information regarding snorkel hire for Mrs. Johnson. This can include locations to hire equipment during shore excursions.

10. Payment details – Mrs. Johnson would like a summary of the payment requirements for all the services quoted. (When payments are required by)

11. Bibliography – Include a bibliography with all information sources listed.