Adorn is a fashion brand that uses recycled materials to create its products. It produces eco-friendly dress materials, handbags, and other accessories. Adorn's policies evolved over the years through an ongoing process of customer engagement through online social media conversations and attention paid to customer comments on their website. Which marketing era is Adorn an example of?

 
a.societal marketing era

b.relationship marketing era

c.sales era
 
d.evolution era

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