An angry customer who has bought his/her partner the latest cellphone comes to the store storming at you about the defective product. He/she tells you that this cellphone was bought from your store, and now he/she is looking for a solution.

In your group activity discuss the following items:

 

How to deal with this situation professionally in the first place? What if the customer decides to complain to the manager of the store? 

What will your response be if the customer threatens you with foul words and showed strong attitudes to you?

 

 

How would you handle the correspondence in a report to your manager/supervisor?

Answer rating: 100% (QA)

Dealing with an angry customer professionally is crucial to maintaining the stores reputation and ensuring customer satisfaction Heres how you could h... View the full answer