An auto repair shop has recorded the following complaints. Use them to prepare a cause-and-effect diagram...

 

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An auto repair shop has recorded the following complaints. Use them to prepare a cause-and-effect diagram based on the 4 Ms - man, machine, material, method/process, (that is, label the diagram and place each complaint on the proper branch of the diagram). a) I was overcharged - your labor rates are too high. b) The mechanic left grease on the driver's seat. c) I wish you took appointments for service and repairs. d) You weren't finished with my car when you promised. e) The replacement part has failed. f) You didn't tighten the drain plug properly - it's leaking. g) Your estimate of repair costs was way off. h) I brought my car in for a simple oil change, but you did that and a complete tune-up as well. i) j) I don't think your diagnostic computer is working right. You charged me for work that wasn't done. Develop a flowchart showing all the steps involved in planning a party. An auto repair shop has recorded the following complaints. Use them to prepare a cause-and-effect diagram based on the 4 Ms - man, machine, material, method/process, (that is, label the diagram and place each complaint on the proper branch of the diagram). a) I was overcharged - your labor rates are too high. b) The mechanic left grease on the driver's seat. c) I wish you took appointments for service and repairs. d) You weren't finished with my car when you promised. e) The replacement part has failed. f) You didn't tighten the drain plug properly - it's leaking. g) Your estimate of repair costs was way off. h) I brought my car in for a simple oil change, but you did that and a complete tune-up as well. i) j) I don't think your diagnostic computer is working right. You charged me for work that wasn't done. Develop a flowchart showing all the steps involved in planning a party.

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CauseandEffect Diagram Fishbone Diagram for Auto Repair Shop Complaints Man Machine Material MethodP... View the full answer