An effective buffer serves as a transition to the explanation and information section of the indirect message.

Question $11$ options:

TrueFalse

Question $12(1$ point$)$

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When writing a direct format bad news message, reasons for the decision or news should always be provided.

Question $12$ options:

TrueFalse

Question $13(1$ point$)$

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A good buffer needs to trivialize the reader's concerns.

Question $13$ options:

TrueFalse

Question $14(1$ point$)$

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When preparing for a performance review, it is important to make sure the job description is accurate and up to date.

Question $14$ options:

TrueFalse

Question $15(1$ point$)$

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Delaying the delivery of the bad news can be illegal in some cases.

Question $15$ options:

TrueFalse

Question $16(1$ point$)$

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Conveying negative organizational news should only be done on social media sites that allow for little audience feedback.

Question $16$ options:

TrueFalse

Question $17(1$ point$)$

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When writing a negative message, wording should be as positive as possible.

Question $17$ options:

TrueFalse

Question $18(1$ point$)$

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The most important step in responding to negative information on social media is to respond as soon as the negative comment appears.

Question $18$ options:

TrueFalse

Question $19(1$ point$)$

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Unhappy customers use social media to voice complaints to a larger audience than just the organization.

Question $19$ options:

TrueFalse

Question $20(1$ point$)$

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One$-$on$-$one conversations are viewed as more sensitive than written forms of communication.

Question $20$ options:

TrueFalse