An essay about Customer Relationship Management and conduct an online search for an article about the process. Ideally the article should be about a specific company's use of the chosen process. A three-paragraph summary of that article along with some of your thoughts. Be sure to include the weblink to that article . Also, be sure to check the discussion board prior to choosing your article to ensure someone else has not used that article. Then, once you have completed the exercise question(s), thoughts, observations, and Aha moments within the Discussion Forum