An example of an item that would fall under the customer perspective on the balanced scorecard of
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Question:
An example of an item that would fall under the customer perspective on the balanced scorecard of an airline is
*Source: Retired ICMA CMA Exam Questions.
customer complaints will decrease by 10%.
90% of the flights will arrive on time.
customers will have to wait no longer than 15 minutes to check their bags.
theee new in-flight meals will replace existing offerings that are unpopular with customers.
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