Answer the questions after watching the youtube video: https://youtu.be/3_dAkDsBQyk

1. Explain if Amy iseffective as the listener.Does she stay in the role of the listener? Why or why not? Which listening style does she use to help her accomplish her communication goal? Which stage of the listening process is she demonstrating the least competency in? What evidence is there for this?

2. How does Amy adjust her listeningby deciding to use a different listening type and which listening type does she choose? Why do you think she chose to adjust? Does Sheldon believe this change means she is now effectively listening to him? Why or why not?

3. How would you evaluate Amy in terms of evidence of being an active listener as she receives, understands, remembers, evaluates, and responds to the sender's message in this situation? What evidence is there she is using at least two specific active listening techniques? How do these active listening techniques reduce or overcome barriers to her listening?

4. What is the relational context between Amy and Sheldon? Explain two strategies Amy uses for the responding stage of the listening process to let the sender know she has used effective listening skills and understands his message or does not understand his message.

5. Critical listening skills can help the listener take a more proactive role in the listeningprocess.Explain two strategies Amy could use to reduce barriers and improve listening by using Critical Listening in the Evaluation Stage. Does Amy keep a focus on being an ethical listener, so she does not prejudge the sender?

Answer rating: 100% (QA)

1 Amy demonstrates effectiveness as a listener by actively engaging with Sheldon and showing empathy towards his concerns However she occasionally dev... View the full answer