Are public scorecards and reports of comparative quality performance useful? How might they be used, and what
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Question:
- Are public scorecards and reports of comparative quality performance useful? How might they be used, and what are some of the limitations?
- What might be good indicators of patient centeredness as recommended by the Institute of Medicine?
- What are some of the pitfalls of over measurement? How do you determine what is important to measure in an organization?
- Why is creating alignment an important leadership function? What are some methods of creating alignment, and how can the use of measurement support their deployment
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