Arturo is overseeing implementation of a new point-of-sales process at a retail store, and he has noticed that many of the cashiers are resistant to learning the new process. They feel that, while it provides extra security and potential cost savings for the customer, it will just make their job more complicated. What is an example of a credibility driver Arturo could use to manage the change process? Provide examples of the successful implementation of the new process at other store locations. Warn the employees about the consequences of failing to implement the new process, such as security breaches. Have cashiers cross-train in other positions so they have the option to work elsewhere in the store if they don't like the new process. Create training videos that show in detail how to perform the new process and have employees practice before their next shift. Choose

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The best choice for Arturo to manage the change process is a combination of two options 1 Provide ex... View the full answer