As manufacturing firms seek new ways to develop their service factors to realize more value and increase their competitiveness, servitization of manufacturing continues to be a topic of growing importance and interest to both the research and practice communities. For both communities, an overriding challenge is to understand and manage the transformation processes that manufacturing companies must undergo to compete through services rather than through products alone $($Kowalkowski et al$.,2017$; Baines et al$.,2017).$

Considering the observation above and by scoping the literature on servitization, critically discuss the concept of servitization, the transformation processes that manufacturing firms undergo to successfully servitize their operations. In your discussion, highlight the transformation processes, including the significant organizational change involving operating processes, capabilities, and platforms as well as the main industry $4\mathrm{.}0$ technologies highlighted in the literature as enablers of servitization.

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Servitization is a strategic innovation process where companies especially those in the manufacturing sector expand their capabilities to offer services that complement their physical products This mo... View the full answer