As the manager of your department, you are given the responsibility from the Personnel Director to communicate in writing to Sally that her cell phone use on the job is not acceptable. While working, employees cannot use personal cell phones. Sally, unfortunately, has a sick mother and accepts at least five calls on her cell phone each day. This is causing bitterness from others in your department who would also like to use their cell phones while on the job.

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  • Discuss the need for clear and concise communication in the context of Sally's situation.
  • Explain the implication of poor communication in the context of Sally's situation.
  • Provide the best approach to Sally's situation. Justify your reasoning.