Ask any question you have or clarification you need about the case (optional and due by Tuesday night 11:59 pm, for this practice case, no actual student will address these clarification questions, just a practice of time schedule), (2) discuss the proposed three questions using the theories from organizational behavior (due by Thursday night 11:59 pm of the second week), and (3) respond to at least two of your peers (due by Sunday night 11:59 pm of the second week). For this specific case, focus mainly on the motivation theories. After the discussion completes, additional resources will be provided to summarize the case.

 How to improve departmental absenteeism? (Previous MBA student) Organizational Background: Founded in 18XX, Hospital A was built to serve the health care needs of people living in Central Minnesota. Today, Hospital A has grown to eight hospitals and is now one of the largest health systems in Minnesota. The Sterile Processing Department (SPD) at Hospital A is a 24/7 department that supports almost 15,000 surgeries annually. The field of sterile processing is a fast-paced, high-demand, and highly technical support job. Most positions require a high school level of education. 

The SPD department is responsible for ensuring surgical patient safety, following a heavily regulated workflow, and working to support high-demand customers. Identify Problems: With a high-demand work environment and the associated stress, it is often difficult to reduce the departmental absenteeism rate. Corporate policy requires an attendance rate of >96%. Currently, the department has 30% of its employees outside of the policy guidelines. Absenteeism causes a higher amount of stress for other employees by increasing workload, which contributes to a higher than desired variance level, decreases employee moral and engagement and it contributed to a declining retention rate. Three Questions for Discussion: How to improve overall absenteeism? How to incentivize success? How to improve overall employee satisfaction, moral, and engagement? OB Related Topics:   1.  Organizational Culture 2.  Stress in the Workplace 3.  Work Commitment 4.  Motivating Behavior with Work and Rewards 5.  Managing for effectiveness.

 

Submission Instructions:

You are now acting as a consulting team to address real-world challenges. Please provide answers and solutions to the challenge, applying at least one of the theories from OB topics.