Assume that you are a manager at one of three hospitals belonging to the Warm & Caring
Question:
Assume that you are a manager at one of three hospitals belonging to the Warm & Caring Healthcare Corporation. In an attempt to improve service and customer satisfaction, the Corporation conducted a patient satisfaction survey. The survey measured both the "importance" of different attributes and the level of "satisfaction" for each attribute. The results from the survey are shown below.
1. Which hospital appears to be most effective in terms of patient satisfaction?
2. Which hospital appears to be least effective in terms of patient satisfaction?
3. Assuming that you are a manager at Hospital A, which attribute would you focus on improving?
4. Assuming that you are a manager at Corporate Headquarters, which attribute would you focus on to improve the entire corporation?
Management Accounting Information for Decision-Making and Strategy Execution
ISBN: 978-0137024971
6th Edition
Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young