Attaining customer satisfaction is an important factor that project managers should be concerned about. One key thing your can do as the project manager to ensure customer satisfaction is which of the following:

• a

  Define the requirements and obtain sign off from the stakeholders that they agree to the requirements

• b

  Make certain all important project information is delivered during status meetings

• c

  Monitor quality and take corrective action as necessary to keep the process in control

• d

  Provide accurate performance measurements throughout the project via the Information Distribution system