Please prepare a 500 word essay with proper citations and references. Choose a product or service you have purchased or paid for, answer the following questions below putting in practice the customer service topics covered throughout course.

What did you like best about their customer service?
How could the company improve their current customer service?
What suggestions do you have for improving your experience with their company?
If you could change one thing about their service, what would it be and why?
Why did you choose them over their competition?
What are a few words you’d use to describe their service?

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The following is information for ABC-a publicly traded company Condensed Balance Sheet at end of 2019 (amounts in thousands) Income Statement for 2019 Statement of Comprehensive Income Current Assets 2019 Cash 4,650 Sales 265,320 Net Income $48,967 Accounts Receivable 18,260 Cost of Goods Sold 148,290 Other Comprehensive Income Inventory 21,275 Gross Profit 117,030 Unrealized Gain on Prepaid insurance 5,700 AFS Debt Securities $ 158 Total Current Assets 49,885 Wages Expense 23,450 Income Tax Effect $ (33) $ 311,000 $ (103,500) Property, Plant and Equipment Depreciation Expense 15,220 Total Other Comprehensive li S 125 Accumulated Depreciation Amortization Expense 1,500 Patent 36,000 Insurance Expense 767 Comprehensive Income $49,125 AFS Debt Securities 2,100 Interest Expense Other Expense 10,150 Total Assets $ 295,485 3,960 Current Liabilities Total Expenses 55,047 Accounts Payable 25,862 Income before Taxes 61,983 Income Tax Expense Wages Payable Unearned Revenue 1,085 13,016 1,600 Net Income 48,967 Total Current Liabilities 28,547 Note Payable $ 114,000 Earnings Per Share 4.90 Bond Payable in 2021 Equity Common Stock ($1 par, 10,000 shares $ 30,000 10,000 Statement of Changes in Stockholders Equity - 2019 APIC 20,800 CS APIC RE AOCI Retained Earnings 10,000 $ 20,800 $47,468 $ (422) $ 125 92,435 Beginning Total OCI Accumulated Other Comprehensive L $ Liabilities and Equity (297) $ 295,485 Net Income $48,967 $ (4,000) 20,800 $92,435 $ (297) Dividends Ending Balance $ 10,000 $ Results for 2020 Sales $ 279,300 All sales on credit Inventory Purchases on credit = 191,400 and ending inventory $56200 Depreciation expense $ 16,000 not including assets sold, bought or found Patent purchased in 2018 and determined to have remaining useful life of 12 years in 2020 $ 29,250 Paid in cash $ 2,194 owed at end of 2020 Wages Expense Insurance policy indicates that $5,700 was paid in May 2019 for 24 month coverage starting May 1 2019. During 2020 found an asset purchased and recorded in 2016 that had not been depreciated - cost 4,230 no salvage 10 year useful life Sold AFS Debt Securities that cost 400 for 390 in cash ($7 loss in AOCI recorded previously) Sold equipment that cost 3,000 with accumulated depreciation of 2,690 (360 in 2020) for $200 in cash. Purchased new equipment costing $6,975 with $2,000 down payment and 10% note payable on December 1, 2020 (first payment due January 1, 2021| 10 year useful life and no salvage Collections on A/R = 275,320 Payments on A/P = 176,500 - all accounts payable deal with inventory All service agreements sold to customers in 2019 completed in 2020. New service agreements sold for $2460 in cash during 2020 - 40 percent of the services provided during 2020 Bond terms - interest only for 6.5% paid annually on September 1. Firm agreement with a bank signed on December 15 to refinance bond to a 5 year note in 2021 Note Payable - payment of $3,300 made March 30, June 30, Sept 30 and December 31 interest of 8% per year plus principle Fair value of remaining AFS Debt Securities $1,405 Dec 30, 2020 paid dividends equal to $.50 per share. Other Information Tax rate is 21% (unlike 2019 income taxes have not been paid) Half year convention for depreciation Required: 1. Show journal entries or T accounts for results of 2020 operations. 2. Create an income statement including taxes and required EPS disclosures for 2020. 3. Create a statement of comprehensive income for 2020 4. Create a statement of changes in stockholders equity for 2020 5. Create a balance sheet for the end of 2020. 6. Create a cash flow statement for 2020 using the indirect method. 7. Show any necessary disclosures for 2019 that would be needed if both 2019 and 2020 were to be reported The following is information for ABC-a publicly traded company Condensed Balance Sheet at end of 2019 (amounts in thousands) Income Statement for 2019 Statement of Comprehensive Income Current Assets 2019 Cash 4,650 Sales 265,320 Net Income $48,967 Accounts Receivable 18,260 Cost of Goods Sold 148,290 Other Comprehensive Income Inventory 21,275 Gross Profit 117,030 Unrealized Gain on Prepaid insurance 5,700 AFS Debt Securities $ 158 Total Current Assets 49,885 Wages Expense 23,450 Income Tax Effect $ (33) $ 311,000 $ (103,500) Property, Plant and Equipment Depreciation Expense 15,220 Total Other Comprehensive li S 125 Accumulated Depreciation Amortization Expense 1,500 Patent 36,000 Insurance Expense 767 Comprehensive Income $49,125 AFS Debt Securities 2,100 Interest Expense Other Expense 10,150 Total Assets $ 295,485 3,960 Current Liabilities Total Expenses 55,047 Accounts Payable 25,862 Income before Taxes 61,983 Income Tax Expense Wages Payable Unearned Revenue 1,085 13,016 1,600 Net Income 48,967 Total Current Liabilities 28,547 Note Payable $ 114,000 Earnings Per Share 4.90 Bond Payable in 2021 Equity Common Stock ($1 par, 10,000 shares $ 30,000 10,000 Statement of Changes in Stockholders Equity - 2019 APIC 20,800 CS APIC RE AOCI Retained Earnings 10,000 $ 20,800 $47,468 $ (422) $ 125 92,435 Beginning Total OCI Accumulated Other Comprehensive L $ Liabilities and Equity (297) $ 295,485 Net Income $48,967 $ (4,000) 20,800 $92,435 $ (297) Dividends Ending Balance $ 10,000 $ Results for 2020 Sales $ 279,300 All sales on credit Inventory Purchases on credit = 191,400 and ending inventory $56200 Depreciation expense $ 16,000 not including assets sold, bought or found Patent purchased in 2018 and determined to have remaining useful life of 12 years in 2020 $ 29,250 Paid in cash $ 2,194 owed at end of 2020 Wages Expense Insurance policy indicates that $5,700 was paid in May 2019 for 24 month coverage starting May 1 2019. During 2020 found an asset purchased and recorded in 2016 that had not been depreciated - cost 4,230 no salvage 10 year useful life Sold AFS Debt Securities that cost 400 for 390 in cash ($7 loss in AOCI recorded previously) Sold equipment that cost 3,000 with accumulated depreciation of 2,690 (360 in 2020) for $200 in cash. Purchased new equipment costing $6,975 with $2,000 down payment and 10% note payable on December 1, 2020 (first payment due January 1, 2021| 10 year useful life and no salvage Collections on A/R = 275,320 Payments on A/P = 176,500 - all accounts payable deal with inventory All service agreements sold to customers in 2019 completed in 2020. New service agreements sold for $2460 in cash during 2020 - 40 percent of the services provided during 2020 Bond terms - interest only for 6.5% paid annually on September 1. Firm agreement with a bank signed on December 15 to refinance bond to a 5 year note in 2021 Note Payable - payment of $3,300 made March 30, June 30, Sept 30 and December 31 interest of 8% per year plus principle Fair value of remaining AFS Debt Securities $1,405 Dec 30, 2020 paid dividends equal to $.50 per share. Other Information Tax rate is 21% (unlike 2019 income taxes have not been paid) Half year convention for depreciation Required: 1. Show journal entries or T accounts for results of 2020 operations. 2. Create an income statement including taxes and required EPS disclosures for 2020. 3. Create a statement of comprehensive income for 2020 4. Create a statement of changes in stockholders equity for 2020 5. Create a balance sheet for the end of 2020. 6. Create a cash flow statement for 2020 using the indirect method. 7. Show any necessary disclosures for 2019 that would be needed if both 2019 and 2020 were to be reported

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The product I choose is a pair of shoe of Nike And i am describing my personal experience 1 The best ... View the full answer