1. Based on the industry you are in (or have been in, or wish to be in), what program design features would you consider in a "customer service" training program to ensure effectiveness of the transfer of training? Briefly explain why they would be important.

Answer rating: 100% (QA)

In designing a customer service training program several key features must be included to ensure that training is not only absorbed but effectively applied in realworld situations Here are some progra... View the full answer