Briefly explain what the purpose is for organisational policies and procedures for customer service and handling customer
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Question:
Briefly explain what the purpose is for organisational policies and procedures for customer service and handling customer complaints. In your response describe the difference between a policy and a procedure and what it is good practice for an organisation to set up procedures to ensure good customer service.
Related Book For
Intermediate Accounting
ISBN: 978-0470161012
9th Canadian Edition, Volume 2
Authors: Donald E. Kieso, Jerry J. Weygandt, Terry D. Warfield.
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