choose 3 roadblocks that you think CSRs should most avoid using when serving customers. For each Roadblock
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Question:
choose 3 roadblocks that you think CSRs should most avoid using when serving customers.
For each Roadblock do the following
- Name the Roadblock (2 points X 3 roadblocks = 6 points)
- Explain your point of view as to why you would avoid this roadblock (5 points X 3 roadblock explanations = 15)
- Then reply to at least 1 post from another class member. Do you agree with their perspective? Do you have another point of view? (4 points)
Related Book For
Income Tax Fundamentals 2013
ISBN: 9781285586618
31st Edition
Authors: Gerald E. Whittenburg, Martha Altus Buller, Steven L Gill
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