Communication is critical to establishing and sustaining a healthy employee relations environment. In communication these processes can occur in this order: 

A) Communication Channel, Noise, Sender encodes message, Noise, Receiver Decodes message, Feedback. 

B) The sender encodes the message, Communication Channel, and Noise, Receiver Decodes the message, Feedback, and Noise. 

C) The Receiver Decodes the message and noise, Sender encodes the message, Noise, and Communication Channel. 

D) The sender decodes the message, the Communication Channel, and Noise, the Receiver encodes the message, and Feedback, and Noise.

2. Human Resource Management refers to: 

A) The management of people in organizations. 

B) Concepts and techniques for organizing work activities. 

C) All managerial activities. 

D) Concepts and techniques used in leading people at work. 

E) Management techniques for controlling people at work.

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