• Company: L & S lights company
• Customer history: Mrs. Celmer is a long-standing customer. She has used the company over the years for all of her decorative lighting and landscaping needs. She has selected and paid for lighting to decorate the interior and exterior of her home as well as landscaping for a holiday Christmas party.
• Customer or company issue/problem: The company realizes after the order has been placed that they do not have exactly what she needs in stock. What's more, they will not be able to install the lighting as agreed upon in the contract.

Opening Areas to Cover

• Who are you? (writer) Five Star Lighting & Landscaping's director of operations
• Who are you writing to? (audience) Interior and Exterior decorating department

Memo details using the Indirect Plan:

1. What is your buffer? .
2. How can you set up the negative news?
3. How can you present the bad news objectively/positively?
4. What alternative solution(s) can you offer?
5. How can you end on a positive note?

Answer rating: 100% (QA)

Memo To Interior and Exterior Decorating Department From Director of Operations L S Lights Company D... View the full answer