1. Compare the tasks, priorities, and responsibilities of first-line, middle, and top managers.
2. Discuss the difference between efficiency and effectiveness.
3. Explain through examples how a process can be (a) efficient but not effective and (b) effective but not efficient.
4. List and explain the four basic functions of management.
5. Describe the four main types of managerial skills identified by Robert Katz.
6. Briefly discuss the importance of studying management.
7. Explain why customer satisfaction is becoming increasingly important in today's business world.
8. Explain why innovation is becoming increasingly important in today's business world.
9. Discuss the impact that the Industrial Revolution had on management.
10. Discuss the impact that the publication of Adam Smith's Wealth of Nations had on management.
11. Discuss scientific management.
12. Discuss the work of Henri Fayol and Max Weber as it relates to the general administrative approach to management.
13. Describe how the work of Abraham Maslow influenced management.
14. Identify the principles of management identified by Henri Fayol that are most important for establishing a manager's control over employees.
15. Identify the principles of management identified by Henri Fayol that are most important for the satisfaction and welfare of employees.
16. Identify the principles of management identified by Henri Fayol that are most important for efficiency and productivity of the entire organization.
17. Describe the Hawthorne studies and how they were interpreted.
18. Explain how the systems approach contributes to the understanding of management.
19. Describe the contingency approach to management.
20. Describe how the contingency variable of organization size might affect management style.
21. Describe how the contingency variable of routineness of task might affect management style.
22. Describe how the contingency variable of environmental uncertainty might affect management style.

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Tasks priorities and responsibilities of firstline middle and top managers Firstline managers They are responsible for overseeing the daytoday operations and directly supervising employees Their tasks ... View the full answer