Consider the job of a customer service representative who fields telephone calls from customers of a retailer

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Consider the job of a customer service representative who fields telephone calls from customers of a retailer that sells online and through catalogs.

What measures can an employer take to design this job to make it efficient?

What might be some drawbacks or challenges of designing this job for efficiency?

Related Book For answer-question

Operations Management

ISBN: 978-0133408010

11th edition

Authors: Jay Heizer, Barry Render

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Posted Date: Jan 04, 2021 06:01 PM

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Consider the job of a customer service representative who fields telephone calls from customers of a retailer

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Following measures can be taken by an employer to make customer service jo... View the full answer

Operations Management

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