Customer Bad News

You are a sales manager at Dragoon Foods. An important business associate (a major supplier) has asked you to see his son, Paul Devereaux, a young College of the North Atlantic graduate who wants a job in sales. You agree to talk to Paul about his plans, knowing that a junior sales position will soon become available.

During the meeting, it becomes clear that, although Paul has a pleasant, outgoing personality, he has no sales experience. More importantly, he has no record of work or other experience to indicate that he is hard-working and reliable. You promise to write to him within two weeks. When you discuss the job opening with your personnel manager, you find that other applicants are more qualified.

Assignment Instructions:

Write a letter of refusal to Paul. Your goal is to maintain goodwill. Write a sensitive refusal to Paul Devereaux, 404 Heartbreak Way, Paradise, NL K1P 5A5. Remember to have a return address or letterhead for the company (Dragoon Foods, St. John's, NL, A1C 0H0).

Answer rating: 100% (QA)

Your NameYour PositionDragoon FoodsCompany AddressSt Johns NLA1C 0H0Date Paul Devereaux404 Heartbrea... View the full answer