customer care scenario Morgan has a difficult time dealing with Fernando Oliviera. He comes for appointments every
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customer care scenario Morgan has a difficult time dealing with Fernando Oliviera. He comes for appointments every other week and is trying to lose weight. He currently weighs over 500 pounds. He is pleasant on every visit, but Morgan has been raised to believe that those who are overweight are lazy. She tries to avoid him when he visits the clinic.
- How could Morgan's attitude affect Fernando's care?
- What could Morgan do to improve the therapeutic relationship with Fernando?
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ISBN: 978-0538797573
3rd edition
Authors: Robert Clemen, Terence Reilly
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