• Define both product design and product development process. It is important to distinguish between product design and the product development process. How are they different?
• How does a new product or service provide a firm a competitive advantage?
  • Please provide us with an example of a new product or service (one you were involved in or one you know of).
  • How did it provide a competitive advantage to the firm that produced it?
• Briefly explain how the phases of product and service development apply to the product or service you mentioned above. Good product and service design does not happen by accident; rather, it requires a coordinated effort supported by many individuals, both within and outside of a firm.