Deliverables Laptops Loaner SLA: XYZ College is planning to establish a laptop loaner department within the...

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Deliverables Laptops Loaner SLA: XYZ College is planning to establish a laptop loaner department within the college. Work with your group to put together a comprehensive SLA governing all the aspect of the loaner system. This must include rule of use, return and duration. 1. Define SLA in your own words 2. Assume you have met with your prospective customers, identify 5 Service Level Requirements proposed by your customers 3. Identify which of those requirements you are able to meet 4. Define the rules of use for the laptops for your customers, including the procedure to return the laptop and the allowed duration of the loan 5. Define the rules for which a customer will obtain Technical Support including the hours of support, how support will be provided and whether you will guarantee resolution in a specific amount of time. Also explain what you will do if you are unable to fix it in that time period Additional Requirements: Ensure you only commit to measurable things Ensure your wording is clear and easy to understand In your answers ensure to cover the 4 aspects of Warranty Deliverables Laptops Loaner SLA: XYZ College is planning to establish a laptop loaner department within the college. Work with your group to put together a comprehensive SLA governing all the aspect of the loaner system. This must include rule of use, return and duration. 1. Define SLA in your own words 2. Assume you have met with your prospective customers, identify 5 Service Level Requirements proposed by your customers 3. Identify which of those requirements you are able to meet 4. Define the rules of use for the laptops for your customers, including the procedure to return the laptop and the allowed duration of the loan 5. Define the rules for which a customer will obtain Technical Support including the hours of support, how support will be provided and whether you will guarantee resolution in a specific amount of time. Also explain what you will do if you are unable to fix it in that time period Additional Requirements: Ensure you only commit to measurable things Ensure your wording is clear and easy to understand In your answers ensure to cover the 4 aspects of Warranty