Describe a time when a company failed you in their service delivery then recovered well. How did
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Question:
Describe a time when a company failed you in their service delivery then recovered well.
- How did the company fail you?
- How upset were you when the problem first happened?
- What did they do to recover? How did you feel after the recovery process?
- Did your loyalty toward the company change?
- If they failed a second time, do you think you would remain loyal?
Related Book For
International Marketing And Export Management
ISBN: 9781292016924
8th Edition
Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr
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