Determine if Apple Inc is achieving their strategic goals and customer satisfaction. Choose a business process and
Question:
Determine if Apple Inc is achieving their strategic goals and customer satisfaction. Choose a business process and analyze the business process starting with a process map. Can this process be improved to better meet customer needs?
Analyze the process using the Define, Measure, Analyze, Improve, Control (DMAIC) Six Sigma methodologies. use of some Six Sigma tools and recommend an improved process to increase customer satisfaction.
Describe how to control the process to ensure it has achieved its objective of improving customer satisfaction by meeting customer wants and needs. Use the 5 lean principles of Womack and Jones to analyze the organization.
Does Apple Inc have a lean philosophy or can they develop a lean philosophy? Identify a value stream for Apple Inc and analyze a value stream map. Does Apple Inc use 5s, Kaizen, JIT, or Kanban systems?
Based on your value map analysis would your organization benefit from adopting any of these techniques? Does Goldratt's theory of constraints have any application in your organization?
Management Accounting Information for Decision-Making and Strategy Execution
ISBN: 978-0137024971
6th Edition
Authors: Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, S. Mark Young