1. Do you consider your daily texting, Facebook updates, blog entries, e-mails, and other informal writing to be "real writing"? How might such writing differ from the writing done in business?
2. Why do executives and managers spend more time listening than do workers? Why or why not?
3. What arguments could you give for or against the idea that body language is a science with principles that can be interpreted accurately by specialists?
4. Consider potential culture clashes in typical business situations. Imagine that businesspeople from a high-context culture, say, Japan or China, meet their counterparts from a low-context culture, the United States, for the first time to negotiate and sign a manufacturing contract. What could go wrong? How about conflicting perceptions of time?
5. A stereotype is an oversimplified perception of a behavioral pattern or characteristic applied to entire groups. For example, the Germans are formal, reserved, and blunt; Americans are loud, friendly, and impatient; Asians are gracious, humble, and inscrutable. In what way are such stereotypes harmless or harmful?

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1 Real Writing vs Informal Writing While daily texting Facebook updates and emails are forms of communication they might not be considered real writin... View the full answer