Drag the buttons to rank each scenario in order of most to least impact.

HIGH IMPACT

You have been receiving fewer referrals lately, due in part to several tellers who were hired in the last month. They are struggling to educate the customers on the benefits of the bank's products, and you would like to help them by sharing some different techniques.

A new prospect is interested in learning more about the credit card and online services your bank offers. She would like you to help her compare them to products offered by her current bank.

A customer wants to meet with you to discuss recent changes in his financial situation. He is unsure if the banking products he currently uses are right for him given his new circumstances.

The bank recently has been receiving below$-$average customer feedback. Your manager has asked for suggestions on how to improve customer service.