Draw a BPMN diagram to describe the business process of a drive-through window at Starbucks. Description of
Fantastic news! We've Found the answer you've been seeking!
Question:
Draw a BPMN diagram to describe the business process of a drive-through window at Starbucks.
Description of the business processes:
- The process begins when a customer arrives at the drive-through window after placing their order via the Starbucks’ app. He/she communicates with the worker through the speaker: I'm here to pick up an order.” For simplicity, let’s skip the process of the customer placing an order with Starbucks.
- Prepare customer order. Workers at the drive-through window prepare the items in the order that need to be cooked or packaged.
- Take customer payment. The customer proceeds to the drive-through window and makes the payment. Workers at the drive-through window accept the payment. The customer communicates with the worker, stating, “Here is my payment.”
- Give customer the order. The order is handed to the customer in his/her car.
Related Book For
Auditing and Assurance Services An Applied Approach
ISBN: 978-0073404004
1st edition
Authors: Iris Stuart
Posted Date: