Employee involvement is one of the key areas in a balanced scorecard that theoretically should have goals, measures, and results that will lead to better organizational performance. From the articles, you should describe what empowerment for employees might look like and what the benefits could be. You should also comment on potential problems with this empowerment.

https://www.retailtouchpoints.com/topics/store-operations/workforce-scheduling/employee-empowerment-plus-flexibility-and-tech-help-neiman-marcus-decrease-turnover-20

https://news.ncsu.edu/2022/04/when-empowering-workers-can-backfire/